Last updated: October 2, 2026
Placing your order
Orders are subject to product availability and payment confirmation. Please check your email address and delivery details carefully before completing checkout. Your order confirmation records the items and delivery information you submitted.
Shipping options and charges
Available delivery destinations, shipping methods, and charges are shown at checkout before you pay. We can ship only to addresses supported by the checkout. Any taxes or duties collected with your order will also be displayed before purchase.
Processing and delivery
Any processing or delivery estimate stated on the product page, at checkout, or in your order confirmation applies to your order. Delivery estimates are not guaranteed arrival dates. Weekends, holidays, carrier disruptions, and address issues may affect delivery. If no estimate is shown, contact us before ordering to confirm the expected timing.
If a shipment is delayed, we will communicate available updates and any options required by applicable law, including cancellation or a refund where required.
Tracking your shipment
When tracking is available, you will receive the shipment details at the email address used for your order. Tracking updates may take time to appear after a shipping label is created.
Address changes and delivery issues
If you need to correct an address or request a cancellation, contact us promptly with your order number. Changes may not be possible after processing or shipment. For a missing, damaged, or incorrect delivery, retain the packaging and contact us so we can help investigate.
Questions about your order
Contact COLDBRIDGE with your order number and the email address used at checkout. For returns and refunds, please read our returns policy.