Last updated: October 2, 2026
Start with our team
If something is not right with your order, Contact COLDBRIDGE with your order number, proof of purchase, and a description of the issue. Please contact us before sending any item back so we can confirm eligibility and provide instructions.
Damaged, incorrect, or defective items
Inspect your delivery when it arrives. If an item is damaged, incorrect, or appears defective, let us know as soon as reasonably possible. Keep the product and packaging and include photos where possible. We will review the issue and arrange an appropriate remedy, such as a replacement or refund, consistent with your consumer rights.
Change-of-mind requests
Because our products are beverages, we do not accept change-of-mind returns of opened or consumed products. Requests involving unopened items in their original, undamaged packaging are reviewed individually. Contact us before purchasing if a particular return arrangement is important to your order. This does not limit rights you have for faulty, damaged, or misdescribed goods.
Return instructions and costs
If a return is approved, we will confirm the return address and any applicable shipping arrangements before you send it. Do not send products to an address shown on packaging without confirmation. For a voluntary change-of-mind return, any return shipping cost will be explained before you decide to proceed. Costs relating to an error or defect will be handled in accordance with applicable law.
Refunds
We will notify you when a refund has been approved. Approved refunds are issued to the original payment method unless another method is agreed or required by law. Your payment provider may need additional time to display the credit. Refunds of shipping charges depend on the reason for the refund and applicable consumer protections.
Cancellations and your rights
Contact us promptly to request a cancellation. We cannot guarantee changes once an order has been processed or shipped. Nothing in this policy excludes mandatory cancellation, warranty, return, or refund rights that apply where you live.